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HELP AND FAQ's

If you cannot find the answer you need in this section,

please contact our team.

HOW DOES THE DECARBONIZER WORK?

The Decarbonizer is thermostatically controlled to maintain a consistent operating temperature.

 

Using a specially formulated, water-soluble cleaning detergent which is non-caustic, non-corrosive and non-hazardous, it breaks down grease and burnt-on carbon more effectively and in less time than manual cleaning.

 

Simply leave your items to soak, then remove, rinse and use, it's that simple.

 

WHAT CAN I CLEAN IN THE DECARBONIZER?

The Decarbonizer is designed to clean the majority of kitchen and cooking items where grease and burnt-on carbon can be an issue.

This includes (but not limited to) Grillplates, Grillbars, Fryer Baskets, Baffle Filters, and Roasting Trays.

 

HOW LONG DOES THE DECARBONIZER TAKE TO CLEAN?

Full specific training​ will be given when The Decarbonizer is installed, but as an example:

- Extract Filter clean time 15 - 20 minutes

- Grillbar clean time 12 hour soak

 

WHAT CAN'T I CLEAN IN THE DECARBONIZER?

Any Teflon coated items, Copper, Tin and Silverplate should not be used in The Decarbonizer.

 

IS THE DECARBONIZER SAFE?

Yes, The Decarbonizer is a very safe and simple to use cleaning machine.  Full training and Health and Safety proceedures will be delivered by our experienced team and certification provided for your trained operatives.

All appropriate PPE items (colour-coded safety gauntlets and goggles) can also be provided.

 

WHAT TRAINING AND SUPPORT DO YOU OFFER?

We have been supporting businesses in the hospitality sector for over 50 years and understand your business will regularly take on new staff who will require appropriate training on a number of areas, including The Decarbonizer.

We provide ongoing training and support to your business, existing staff and new team members for the duration of your contract.

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